SUCKurity

The T.S.A. chose to go through Chris' luggage in Kona and when we got home there were some things missing.

Chris e-mailed the T.S.A. and she received a call today from a representative.

They told my wife that she would need to contact the Kona airport to check if her items are in lost and found. If they are not there, she can then submit a claim and wait the appropriate number of weeks (8, I believe) to have a resolution to the matter.

I don't think so Scooter and the scientific community is united in that fact.

YOU chose the bag to search and YOU lost the items, therefore YOU contact the Kona airport and if it's not there then send the form to be completed!

The customer service page on their web site doesn't mention that the customer has to do the leg work.

I'm not going to blame government inefficiency, since you can find shitty customer service and lazy employees in the private sector too.